Terms
Return Instructions
If you are arriving over 15 minutes earlier or later than your confirmed time stated for your drop off on your rental agreement you will need to contact us. Failure to do so will result in a 30€ fine as we work by your times stated on your booking, our staff are not always based at the airport all day, only for booking times. (All it takes is a phone call)
Age
All drivers must be either over the age of 25, and hold a full driving license for 3 years or more from the date of hire.
Rental Lengths
While the average customer hire length is between 1-2 weeks long, we do offer long term rentals. You will need to contact us regarding any rentals lasting upto 4 weeks or longer.
If you only require a car for a few days, please note that even though we do not have a minimal time you can hire a vehicle we do have a minimal charge time of 3 days.
Booking Details
If you wish to amend your booking please email us to advise at info@flamencacars.com.
Documents Required
To drive a Flamenca cars vehicle you must provide at the time of hire, an original full driving license, passport and rental agreement.
Payment
You have the option to pay your rent a car balance in full or as a 25% deposit at booking via credit or debit card, if you choose deposit, the remaining balance will be debited from your credit or debit card details provided on booking 7-10 working days before you arrive. The price we quote is the price you pay.
All bookings are only confirmed once payment has been taken.
Cancellation & Refunds
To confirm your booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 10 working days prior to your arrival date you will be charged the full balance amount of your booking. If you have paid in full for your booking and cancel outside of 10 working days, you will lose 25% of the cost of your booking. The rest of the balance will be held as a credit on your account which you can use against your next booking, we do not offer refunds. If you wish to shorten your booking within 10 days you will lose the days you have originally paid for. If you have paid in full and wish to shorten your booking outside of the 10 working days, we will hold the amount difference as a credit on your account that can be used against your next booking. Any changes you make to your booking please let us know via email at info@flamencacars.com. If you need to cancel your booking you need to contact us via email info@flamencacars.com to confirm your cancellation.
CDW
The CDW (Collision Damage Waiver) is included within the price shown online. The CDW (Collision Damage Waiver) does not cover loss of keys, tyres, traffic fines, incorrect fuel or any damage or loss of the radio equipment. The CDW is also made void if you fail to comply with any of our T&C's meaning that you will be responsible for any damages to the car and for their repair.
Traffic Violations
Any traffic violations or parking offences or any breach of laws, rules or local regulations will be paid in full by the hirer plus an additional 30€ administration fee.
Alcohol and Drugs
The hirer is fully responsible of the value of the vehicle, if it is found that the driver is involved in any kind of any incident or accident and is above the legal limits.
Breakdown
In the unlikely event of a breakdown, please contact our 24 hour emergency breakdown cover (0034) 613 889 208 or (0034) 603 394 790
Accidents
In the event of an accident you have to notify Flamenca Cars immediately on our contact number (0034) 613 889 208 or (0034) 603 394 790. You will need to stay with the vehicle at all times. You must take full details of all parties involved. Complete the accident form which is provided in the glove box of the vehicle (without completion of this form a claim cannot be made). Do not admit or accept responsibility for the accident unless you are 100% sure and understand everything that you are signing. Do not abandon the vehicle, Inform the police immediately of accident details or any injuries, police can be contacted on 112. If you fail to perform any of these steps will lead to your insurance being void leaving you responsible for all damages and repair costs.
Flamenca Emergency (out-of-hours): (0034) 613 889 208
Driving Restrictions
The vehicle cannot be taken out of mainland Spain.
Hirers agreement to rent a car contract
- Any damage to tyre or wheels are at the expense of the renter
- Do not remove rental agreements or official documents from the vehicle.
- Unlimited mileage
- If the vehicle is not returned in a reasonable condition as it was collected, the renter will be charged for a full valet from 50€ and any additional repairs will be charged accordingly.
- Loss of car keys will be chargable from 300€. This is not covered by your insurance excess waiver.
Use of the vehicle
The vehicle hired to the hirer shall be the sole responsibility of the hirer for duration of the rental period of the rental agreement contract, the following applies to all rentals:
- Only those named on the rental agreement have permission to drive the vehicle.
- It is not permitted to use the vehicle to transport goods.
- It is not permitted to use the vehicle to tow other vehicles.
- It is not permitted to use the vehicle to participate in races, competitions or challenges.
- It is not permitted to use the vehicle under the influence of alcohol or drugs or any other cause which may impair the ability to drive the car in a correct manner.
- It is not permitted to use the vehicle to transport any pets/animals.
- It is not permitted to smoke in any of our vehicles.
- It is not permitted to use the vehicle to transport more passengers than law allows.
- It is not permitted to modify the car in anyway, this includes removal of any stickers on/in the car.
Flamenca Cars are not responsible for personal belongings being left inside the car during any time of a rental. As this not covered by our CDW.
Fuel
Our fuel policy is that you return as received. It is the hirers responsibilty to refuel the vehicle to the same as received. Faliure to do this, the hirer will be charged for the cost of refuelling the car plus an administration fee of 30€
If your rental vehicle is filled with the wrong fuel you will be charged €450 plus the refuelling charge of the vehicle.
Fines
All traffic fines will be charged to the hirer plus a 30€ administration fee
The cost of any missing tools and tyres is the resposibility of the hirer
If your flight is delayed and you arrive between the hours of 01:00 - 06:00 there will be a €40 charge.
Please return your rental vehicle in a reasonable condition or the hirer will be charged a full valet clean from 50€ depending on conditions and extent